Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns (if applicable)

We accept the returns on products. Customer has the right to apply for return within 30 days after the delivery. 

To be eligible for a return, your item must be undamaged and in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your products back to the manufacturer. 

To start a return, you can contact us at returns@first-keys.com. Please note that an email will need to be sent before your return can be processed. Customer is responsible for the shipping costs of any return. No restocking fee to be charged to the consumers for the return of the product. 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You can keep all digital material and bonuses, even if you decide to return the product.

Late or missing refund (if applicable)

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at refunds@first-keys.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact us at support@first-keys.com.